Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Change of mind returns
If you've simply changed your mind about your purchase, you do not need to send the item back. Contact us at support@neonhorizonstore.com within 30 days of receiving your item, and once approved, we'll issue a refund to your original payment method. You're welcome to keep the item.

Wrong color, damaged, or defective items
If you received the wrong color, or your item arrived damaged or defective, please contact us at support@neonhorizonstore.com within 30 days with a photo of the issue. Once we review it, you can choose whether you'd like a full refund or a replacement item sent out to you. You do not need to return the original item.

Exchanges
If you'd like a different color or variation instead of a refund, contact us at support@neonhorizonstore.com with your order details, and we'll arrange for a replacement to be sent out to you.

Refunds
We will notify you once your return or refund request has been reviewed, and let you know if it was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your refund, please contact us at support@neonhorizonstore.com.